Traders that submit a withdrawal request for the first time will be required to submit the following:
- Copy of Passport / Photo ID
- Copy of the Credit Cards that was used to fund the trading account (both sides of it)
- Copy of recent utility bill
Traders will be required to send a signed withdrawal request every time they submit a withdrawal request.
We apologize for the inconvenience this may cause you, however due to new laws and regulations we are required to request these documents from you.
Once you have completed the above, you may withdraw funds. If during the process you encounter any problems, please feel free to contact us at: support@retailfx.com
- Log into eToro using your Real Trading account username and password
- Click on "Account Balance"
- You will be transferred into the Cashier section
- Click on "Withdraw"
- Enter amount you wish to withdraw
- Enter method by which your wish to receive your balance
- Click on "Submit"
- Print the withdrawal form out
- Click on “Submit Request
Your withdrawing request is now complete. Further notices will be sent to you via Email.
Important Information:
- You may review your withdrawal request in the “History” section of the Cashier.
- Withdrawal requests take up to five business days to process.
- Wire transfer withdrawals are subjected to a $25 fee.
- Bonuses may only be withdrawn after all bonus policy requirements have been met.
- RetailFX reserves the right to combine several withdrawal requests into one payment.
- RetailFX reserves the right to refund traders their withdraw funds via the original payment method that was used by them to deposit funds into their trading account.
- RetailFX reserves the right to delay and/or stop the withdrawal requests of any outstanding deposit transactions until final approval has been received.
- Delays beyond RetailFX’s control may occur as some withdrawal methods are completed via third parties.
